1. Acceptance of Terms
By requesting our services or contacting us, you agree to be bound by these Terms and Conditions. If you do not agree to any of these terms, please do not use our services.
We (KW Experts AC Services) provide air conditioning maintenance and repair services in Kuwait according to these Terms and Conditions.
2. Services Description
We provide a comprehensive range of AC services including:
- Regular Maintenance: Cleaning, inspection, and AC maintenance
- Repairs: Fixing faults and technical problems
- Installation: Installing new AC systems
- Parts Replacement: Replacing damaged parts with genuine components
- Emergency Service: Urgent repair service when needed
- Consultations: Providing specialized technical advice
3. Pricing and Payment
Basic Pricing Table:
| Service | Price | Notes |
|---|---|---|
| Visit & Diagnosis | 5 KD | Deductible from repair cost |
| Cleaning & Maintenance | 15-25 KD | Depending on AC type |
| Gas Refill | 20-35 KD | Depending on gas type and quantity |
| Split AC Installation | 35-50 KD | Without additional piping |
| Emergency Service | +10 KD | Additional to base price |
Payment Terms:
- Cash payment upon completion of work
- For large projects: 50% advance payment required
- Parts cost is additional to service fees
- Emergency service carries additional charge
- Prices may vary based on complexity and location
4. Service Appointments
- Scheduling: Appointments scheduled via WhatsApp or phone
- Confirmation: We will confirm appointment time and date
- Punctuality: We aim to arrive within agreed time window
- Access: Customer must provide access to AC units
- Cancellation: 24-hour notice required for cancellations
5. Warranty and Guarantees
Our Warranty Promise:
- Service Warranty: 30 days on all repair work
- Parts Warranty: As per manufacturer specifications
- Installation Warranty: 90 days on new installations
- Satisfaction Guarantee: We stand behind our work
Warranty Exclusions:
- Damage caused by customer misuse or negligence
- Normal wear and tear
- Damage from power surges or electrical issues
- Modifications made by unauthorized persons
6. Customer Responsibilities
- Access: Provide safe and clear access to AC units
- Information: Provide accurate information about the problem
- Safety: Ensure safe working environment
- Payment: Make payment as agreed upon completion
- Communication: Respond promptly to our communications
7. Limitation of Liability
- Our liability is limited to the cost of services provided
- We are not responsible for pre-existing damage
- Our liability is limited to the cost of services provided
- We are not responsible for pre-existing damage
- Customer property damage coverage limited to direct service area
- No liability for consequential or indirect damages
- Force majeure events beyond our control
- Availability: Subject to technician availability
- Additional Fee: 10 KD surcharge applies
- Response Time: Best effort within 2-4 hours
- Minimum Charge: Applies regardless of work performed
- Customer Cancellation: 24-hour notice required
- Late Cancellation: May incur visit charge
- No-Show: Full visit fee applies
- Weather Cancellation: Services may be postponed for safety
- Rescheduling: Free rescheduling with adequate notice
- All work performed by qualified technicians
- Use of genuine parts when available
- Adherence to manufacturer specifications
- Clean work environment maintenance
- Professional conduct at all times
- First Contact: Contact us directly to resolve issues
- Good Faith: We commit to good faith resolution attempts
- Mediation: Willing to engage in mediation if needed
- Jurisdiction: Kuwaiti courts have jurisdiction
- Language: Disputes may be conducted in Arabic or English
- Direct notification to existing customers
- Website updates (if applicable)
- WhatsApp or phone communication
7. Limitation of Liability
8. Emergency Services
Emergency Service Terms:
9. Cancellation Policy
10. Quality Standards
11. Dispute Resolution
12. Changes to Terms
We may update these Terms and Conditions periodically. Changes will be communicated through:
Continued use of our services constitutes acceptance of updated terms.
13. Contact Information
For questions about these Terms and Conditions or to resolve any issues:
Company: KW Experts - AC Services
Technician: Khuran (30+ years experience)
Phone/WhatsApp: +965 6930 9304
Service Areas: All Kuwait
Hours: 7 days a week
Emergency: Available for urgent repairs
14. Governing Law
These Terms and Conditions are governed by Kuwait law. Any disputes will be resolved in accordance with Kuwaiti legal procedures and in the appropriate Kuwaiti courts.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.