Privacy Policy

1. Introduction

At KW Experts AC Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services.

We are a local service provider specializing in air conditioning maintenance and repair in Kuwait, operating under the highest standards of privacy and security.

2. Information We Collect

a. Personal Information:

• Full name
• Phone number
• Residential or commercial address
• Email address (if provided)

b. Service Information:

• AC type and model
• Problem description or service type required
• Service date and time
• Details of work completed

c. Communication Information:

• Phone call records
• WhatsApp messages
• Any other interactions with us

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To perform requested maintenance and repair services
• Communication: To contact you for appointment scheduling and service confirmation
• Account Management: To manage service records and billing
• Service Improvement: To understand your needs and improve service quality
• Customer Support: To respond to inquiries and resolve issues
• Follow-up: To ensure satisfaction with services provided

4. Information Sharing

We do not sell, rent, or trade your personal information with third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted technicians or assistants working with us
• Legal Requirements: When requested by competent government authorities
• Your Consent: When we obtain your explicit consent
• Rights Protection: To protect our legal rights or others' safety

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Secure storage of paper files in locked cabinets
• Password protection for digital files
• Limited access to information for authorized personnel only
• Safe disposal of unnecessary information
• Regular staff training on privacy protection

6. Data Retention

We retain your personal information for the time necessary to achieve the purposes outlined in this policy:

• Service Records: 3 years for warranty and follow-up purposes
• Contact Information: Until you request deletion or stop using our services
• Financial Records: As required by Kuwaiti law

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request restriction of processing your information
• Objection: Object to processing your information for certain purposes
• Portability: Request transfer of your information to another service provider

8. Changes to Privacy Policy

We may update this policy from time to time. Any material changes will be communicated through:

• Direct notification via phone or WhatsApp
• Notice on our website (if applicable)
• Any other available communication means

Your continued use of our services after changes indicates your acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of Kuwait. Any disputes arising from this policy will be subject to the jurisdiction of Kuwaiti courts.